Returns & Refund Policy
Returns & Refund Policy
At PureBambooSleep, we stand behind the quality of our products and want you to feel completely confident in your purchase.
1. 6-Month Risk-Free Guarantee
We offer a 6-month (180-day) return and refund policy from the date you receive your mattress topper.
If you are not fully satisfied for any reason, you may request a return or refund within this period.
2. Eligibility for Returns
To be eligible for a return:
- The item must be in good condition
- The item must not be excessively damaged or misused
We understand that our products are meant to be used, so normal use is accepted.
3. How to Start a Return
To initiate a return, please contact us at:
Include your:
- Order number
- Name
- Reason for return
Our support team will guide you through the process.
4. Refunds
Once your return is approved, we will process your refund.
- Refunds are issued to your original payment method
- Please allow 5–10 business days for the refund to appear, depending on your bank
5. Exchanges
If you received a defective or damaged item, we will happily replace it at no additional cost.
6. Non-Returnable Situations
We reserve the right to refuse returns in cases of:
- Excessive misuse or damage
- Fraudulent claims
7. Shipping Costs for Returns
Return shipping costs may be the responsibility of the customer unless the item is defective or incorrect.
8. Damaged or Incorrect Items
If your item arrives damaged or incorrect, please contact us immediately at:
We will resolve the issue as quickly as possible.
9. Contact Us
For any questions regarding returns or refunds, please contact:
Email: PurebBambooSleep@gmail.com